Last updated: 7 September 2026
This notice explains how Kanz Real Estate handles information collected through yourkanz.com and property enquiries.
Who we are and how to contact us
Kanz Real Estate operates this website. Our office is Office 401, Al Khoudh, Seeb, Muscat, Sultanate of Oman. For questions about your information or to make a privacy request, contact mazin@yourkanz.com or +968 9195 9562.
Information you provide
When you submit an enquiry, we collect the name, email address, phone number and message you enter. Depending on the form and your request, this may include the property you are interested in, your preferences and viewing details. Please do not send passport copies, identity documents, payment-card details or sensitive personal information through a general enquiry form. If a transaction requires additional documents, we will explain the purpose and how to provide them.
How we use your information
We use enquiry information to respond to you, discuss relevant properties, confirm availability, arrange requested viewings and keep a record of the conversation. Website enquiry forms are configured to send email notifications and record submissions in our website customer relationship management system (CRM). We may contact you using the details you provide in connection with your request.
Submitting an enquiry is not consent to unrelated promotional messages. Marketing messages require a separate opt-in, which you can withdraw by contacting us or using the opt-out provided in the message.
Who may receive your information
Your enquiry may be handled by Kanz team members and the service providers supporting our website, email and CRM. Our website uses Hostinger hosting, and notifications sent to mazin@yourkanz.com are received through Gmail/Google. Enquiry records are also stored in the website CRM.
We may share relevant contact details and enquiry information with the developer of a property you are asking about when needed to respond to your enquiry, arrange a viewing or progress a transaction you request. This is limited to information needed for that purpose. Contact us if you want to discuss a property without your details being passed to a developer. Enquiry consent does not authorise a developer to send unrelated marketing.
Information may also need to be disclosed where required by law or to handle a legal claim. We do not treat an enquiry as permission for unrestricted sharing.
Processing outside Oman
Website and email providers may process or store information in countries outside Oman. You can contact us for details about the providers and handling relevant to your enquiry. International transfers are subject to applicable requirements under Oman’s personal data protection law, including consent and safeguards; this notice does not replace those requirements.
How long we keep enquiry records
For enquiries that do not lead to a transaction, our retention review point is 12 months after the last meaningful contact. We review the records and delete or anonymise information that is no longer needed. This is a review process, rather than automatic deletion on an exact date.
Records may be kept longer where needed for an ongoing request or transaction, a complaint, a legal claim or a legal record-keeping obligation. The review includes relevant email and CRM copies. Backup copies are considered separately according to their retention and recovery requirements. You can ask us about the retention of your information or request earlier deletion.
Website data, cookies and external services
Operating and protecting a website can involve technical information such as IP addresses, browser details and requests recorded by hosting or security services. Website features may use cookies or similar browser storage. You can manage cookies in your browser; blocking them may affect some features. Consent to an enquiry is separate from consent to optional analytics or advertising.
Our website links to services such as WhatsApp, YouTube, Instagram and TikTok. When you follow those links or use their features, the relevant provider’s privacy notice applies to its handling of your information.
Your rights and choices
You can contact mazin@yourkanz.com to ask about your information, request access or a copy, request correction or updating, request transfer or deletion, or withdraw consent. We may need to verify your identity. Requests are handled subject to applicable law and any record-keeping obligations. Withdrawing consent does not undo processing already completed; it may affect our ability to continue the service you requested.
If you have a concern, please contact us. You may also raise a personal data protection complaint with Oman’s Ministry of Transport, Communications and Information Technology.
Changes to this notice
We will update this notice when our website or information-handling practices change. The date above shows when it was last revised.
